Administrative Support Professional | CazVid

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Carlos R. Mendez I.

Guatemala City, Guatemala, Guatemala

Administrative Support with 5+ years in client service and office management

  • Managed calendar and coordinated meetings for CEO, ensuring smooth daily operations.
  • Prepared reports and presentations, maintaining accurate records for medical and legal clients.
  • Built strong client relationships through professional communication and inquiry resolution.
Calendar Management
Intermediate
Organized and maintained CEO's schedule, coordinating appointments and meetings efficiently.
Client Communication
Intermediate
Responded to client inquiries via phone, email, and chat, providing professional and timely assistance.
Document Preparation
Intermediate
Prepared documents, reports, and presentations for medical and legal clients ensuring accuracy and clarity.
Record Keeping
Intermediate
Maintained organized and accurate records and files for clients, ensuring easy retrieval and compliance.
Relationship Building
Intermediate
Developed and maintained strong client relationships through responsive service and professional communication.

Languages

Spanish
Fluent
English
Conversational
January 2023 - March 2024
Administrative Support
Pronto BPO - Prialto
In charge of managing the CEO calendar, Schedule appointments and coordinate meetings, Prepare and organize documents, reports and presentations, Maintain accurate records and files for new and existing clients (Medical and Legal), Communicate with clients via phone, email, or chat to address inquiries and provide information, Assist in client processes, ensuring all necessary documentation is collected, Build and maintain strong client relationships through responsive and professional communication.
🎓
ABRAHAM OCCUPATIONAL CENTER
General Equivalence Diploma (High School Diploma)
Completed 1997

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