A dedicated customer service specialist with over 5 years of experience supporting clients via multiple channels. Skilled in CRM platforms, payment processing, and sales, fluent in English and Spanish. Known for effective communication, problem resolution, and maintaining high customer satisfaction.
Delivered support through multiple channels, including phone, email, and chat, handling diverse customer needs.
Communicated effectively in English and Spanish, assisting a broader customer base and handling inquiries from diverse backgrounds.
Utilized platforms like Zendesk, Shopify, Five9, and Talkdesk to manage customer interactions and information efficiently.
Facilitated hotel reservations sales and achieved sales goals through excellent customer service and product knowledge.
MX CCS LLC
Provided service to current and new customers for a moving marketplace company., Managed rescheduling, cancellations, and payment updates., Escalated issues to appropriate departments when needed.
Porch
Provided service to current and new customers for a moving marketplace company., Managed rescheduling, cancellations, and payment updates., Escalated issues to appropriate departments when needed.
Calltastic
Assisted customers exclusively via email with exchanges, refunds, and returns., Ensured timely and professional responses to customer inquiries.
Where and When Agents
Sold hotel reservations for various hotel brands., Met sales goals while delivering excellent customer service.
High School Diploma
Handled payment updates and processing, verified loan applications, and supported financial transactions securely.
XB Contact Center
Assisted customers with inquiries and concerns via email, chat, and phone., Delivered consistent support while managing high-volume interactions.
1st Associates
Assisted customers of a loan company with payments via debit card or bank account., Verified pending loan applications and supported new and current customers.
CONFIE Seguros
Received inbound calls from English and Spanish-speaking customers seeking auto insurance quotes., Collected customer details and transferred calls to licensed agents in the U.S.