This is my profileContact via CazVidCarlos
Customer Service & RCM Specialist with diverse experience in client support and billing
Contact
Medellín, Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support through multiple channels, including phone and chat platforms.
Billing & Accounts ManagementIntermediate
Managed billing processes in the Acute Billing Department, ensuring accuracy and timeliness.
Communication SkillsAdvanced
Utilized verbal and written communication skills to deliver clear, effective service.
Time ManagementIntermediate
Demonstrated ability to prioritize tasks efficiently in customer service and billing roles.
TeamworkIntermediate
Collaborated with team members across roles to deliver seamless customer experiences.
Education
Professional
Politécnico Colombiano Jaime Isaza Cadavid
Completed 2021
Languages
SpanishNative
EnglishAdvanced (C1)
Summary
Experienced customer service and revenue cycle management professional with diverse roles in client support, billing, and chat support.
Key Achievements
- Served as a Customer Service Representative handling bookings for Booking.com and effectively managed client interactions.
- Performed accounts receivable management as an RCM Specialist in the Acute Billing Department at Health Prime.
- Engaged as a chat agent supporting Supercell campaigns, providing real-time customer assistance.
Experience
Customer service representative
24/7 Intouch - Booking.com campaign
January 2022 - July 2023
RCM Specialist
Health Prime - Acute Billing Department
July 2024 - August 2025
Chat agent
Concentrix - Supercell campaign
July 2023 - April 2024
Skills
Customer ServiceBilling & Accounts ManagementCommunication SkillsTime ManagementTeamwork
Published on CazVid - May 17, 2026