Experienced in customer support, technical translation, and sales with a strong background in managing high call volumes, de-escalation, and client retention.
Extensive experience in managing inbound and outbound customer calls across various sectors.
Proven ability to close sales and set up appointments through direct customer outreach.
Provided translation services for medical calls, facilitating communication between hospitals, doctors, and patients.
Addressed and resolved customer issues effectively, including account problems and escalations.
NRG
Handling escalated supervisor calls, Closing sales for new customers, Closing sales for the business department, Calling business owners to switch to NRG, Dealing with angry customers and de-escalating calls, Managing high call volume
Language Line Solutions
Translating medical calls for hospitals, Translating calls for doctors and patients
One Star
Cold calling to get customers to switch services, Calling potential users to join CRM software, Setting up appointments
Cash App
Answering customer service calls, Helping customers solve account problems, Assisting with missing payments
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Efficiently managed high call volumes and scheduled appointments, demonstrating organizational skills.
