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Carlos
Customer service phone agent
Contato
Competências
Extensive experience in managing inbound and outbound customer calls across various sectors.
Proven ability to close sales and set up appointments through direct customer outreach.
Provided translation services for medical calls, facilitating communication between hospitals, doctors, and patients.
Addressed and resolved customer issues effectively, including account problems and escalations.
Efficiently managed high call volumes and scheduled appointments, demonstrating organizational skills.
Formação acadêmica
Idiomas
Resumo
Experienced in customer support, technical translation, and sales with a strong background in managing high call volumes, de-escalation, and client retention.
Principais conquistas
- Handled escalated calls and de-escalated customer issues at NRG, managing high call volumes effectively
- Provided accurate medical translations for hospitals and healthcare providers via Language Line Solutions
- Conducted cold calls to acquire new customers and set appointments for CRM software at One Star
Experiência
Customer service phone agent
Handling escalated supervisor calls, Closing sales for new customers, Closing sales for the business department, Calling business owners to switch to NRG, Dealing with angry customers and de-escalating calls, Managing high call volume
Translation services
Translating medical calls for hospitals, Translating calls for doctors and patients
Cold Call Sales
Cold calling to get customers to switch services, Calling potential users to join CRM software, Setting up appointments
Customer service
Answering customer service calls, Helping customers solve account problems, Assisting with missing payments