Carmen - Customer Service Specialist with 5+ years in client support and communication

Handled customer inquiries and troubleshooting across multiple platforms in telecom and military service environments.

Facilitated clear verbal and written communication, including technical assistance and language interpretation.

Provided technical support for internet issues, SIM activation, and troubleshooting within telecom services.

Scheduled and managed appointments for housing and safety services for Army personnel.

Performed bilingual interpretation services in medical and customer service settings.

Provide support to an US client (Tracfone) helping customers with their phone line such as activating sim cards, troubleshooting internet, adding minutes to their account.

Providing customer service to the US ARMY through phone, email, in person and within their system. Setting up appointments for housing issues such as HVAC, electrical, carpentry, pest control, plumbing, safety.