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Customer Service Specialist with 5+ years in client support and communication
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Competencies
Handled customer inquiries and troubleshooting across multiple platforms in telecom and military service environments.
Facilitated clear verbal and written communication, including technical assistance and language interpretation.
Provided technical support for internet issues, SIM activation, and troubleshooting within telecom services.
Scheduled and managed appointments for housing and safety services for Army personnel.
Performed bilingual interpretation services in medical and customer service settings.
Education
Summary
Experienced in client support, technical troubleshooting, and bilingual communication across telecom, military, and educational sectors.
Key Achievements
- Supported US clients at Allied Global by assisting with issue resolution including SIM activation and troubleshooting internet connectivity.
- Provided multi-channel customer service to US Army personnel through PAE/P2GLS, managing appointments for various housing and safety issues.
- Gained experience in language interpretation, technical support, and appointment coordination across diverse roles.
Experience
Customer Service Representative
Provide support to an US client (Tracfone) helping customers with their phone line such as activating sim cards, troubleshooting internet, adding minutes to their account.
English Teacher
Medical Interpreter
Bilingual Service Desk Clerk
Providing customer service to the US ARMY through phone, email, in person and within their system. Setting up appointments for housing issues such as HVAC, electrical, carpentry, pest control, plumbing, safety.