Carol - Customer Service Professional with 10+ years of diverse client-facing experience

Provided comprehensive support across various roles, including cargo, banking, and hospitality industries, ensuring customer satisfaction.

Handled employee management, financial control, and operational planning in an administrative director role.

Communicated effectively through email, phone, and face-to-face interactions, conferencing daily with clients and internal teams.

Prepared reports, correspondence, and legal documents, ensuring accuracy and compliance.

Organized business and leisure trips, including destination advice and logistics coordination.

Sending money and cargo to different countries, Responsible for daily and monthly reports of the movements, profits and expenses of the office, Responsible for tracking each unit of cargo shipments and letting the client know the status, adjustments and any news

Provide advice on products and services, Manage processes, Offer solutions, Guide the client

Recruitment of new clients, Management and monitoring for placement of mortgage loans for new and used housing and portfolio purchase of the same line

Recruitment of new customers, Management and monitoring for the placement of credit cards and portfolio purchase

Hire and/or fire staff administratively, Ensure adherence to the company's operating policies, Control income, expenses and inventories of the company, Maintain facilities and equipment in optimal condition, Carry out the corresponding procedures to obtain the resources, Keep updated the different existing financial supports for their best use in the operation, Analyze the economic feasibility of the projects to be developed, Develop the monthly operation reports, Develop the annual activity report

Respond by mail, telephone or in person to requests for information about services and registrations at the hotel and attend to guest complaints, Make room reservations, Collect and control daily registration sheets, guest accounts, receipts and vouchers, using a computerized system, Register the arrival of guests and assign rooms

Inform about trips, destinations, tourist attractions, currency exchange, language, Plan and organize business trips or individual or group vacations

Inform about trips, destinations, tourist attractions, currency exchange, language, Plan and organize business trips or individual or group vacations

Attend to the public and answer telephone calls, Organize the manager's agenda, Organize and keep the manual or computerized file updated, Prepare routine correspondence, Schedule and confirm the commitments of the managers, Receive and record correspondence and other material, Coordinate the flow information internally or with other departments and organizations, Review and correct documents and correspondence leaving the office to ensure compliance with legal procedures and grammatical rules, Take notes and notes, Prepare meeting minutes and reports, Transcribe correspondence, minutes and other legal documents

Provide telephone or personal information to clients and the public about services, schedules, rates and regulations, Answer questions from users and investigate complaints filed in relation to services and procedures, Explain the type and cost of service offered, Obtain and process the information required for optimize the provision of the service, Operate means of telephone and electronic communication for customer service, Record the information subject to consultation