This is my profileContact via CazVidCarol
Customer Service Specialist with 2+ years of bilingual support experience
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Active ListeningAdvanced
Effectively understood and responded to customer needs to ensure quality service.
Time ManagementIntermediate
Managed multiple support cases efficiently within set timeframes across roles.
AdaptabilityIntermediate
Quickly adjusted to different client needs and support procedures in bilingual settings.
Customer OrientationAdvanced
Focused on delivering high-quality support to enhance customer satisfaction.
LeadershipBeginner
Demonstrated initiative in team collaborations and support scenarios.
Education
Bachelor's Degree
ECCI UNIVERSITY
Completed 2024
Languages
SpanishNative
EnglishFluent
FrenchBasic
Summary
Experienced bilingual customer service agent with a proven history of supporting diverse clients in healthcare and financial domains.
Key Achievements
- Supported patients in acquiring, following up, and paying for specialized medications at Concentrix Colombia
- Assisted buyers and merchants in managing loans and payments at Sitel Colombia
- Developed bilingual communication skills and customer-oriented approach across diverse support environments
Experience
Bilingual Customer Service Agent
Concentrix Colombia
July 2024 - January 2025
Support patients acquiring, following up, and paying for specialized medications.
Bilingual Customer Service Agent
Sitel Colombia
June 2022 - October 2022
Assist buyers and merchants in managing loans and payments.
Skills
Active ListeningTime ManagementAdaptabilityCustomer OrientationLeadership
Published on CazVid - Jul 3, 2025