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Catherine Gabriela Tejerina Miranda's avatar
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Catherine Gabriela Tejerina Miranda

La Paz, La Paz Department, Bolivia

Customer Service & Sales Associate with 5+ years of frontline experience

  • Handled customer inquiries and complaints through call center, email, and in-person interactions
  • Promoted and sold timeshare services at Sun Hotel, increasing customer engagement
  • Supported data management for hospitality and tourism industry clients at Ministry of Culture and Tourism
Customer Service
Advanced
Provided support via calls and emails to resolve client issues and inquiries.
Sales & Promotion
Intermediate
Engaged in promotional activities and sales of products such as Lencería Colombiana and timeshare packages.
Data Management & Verification
Intermediate
Updated and verified data related to hotels, travel agencies, and tourism organizations.
Social Media & Event Promotion
Intermediate
Facilitated event promotion and communication support via social media and media outlets.
Microsoft Office Suite
Intermediate
Proficient in document creation, data analysis, and report compilation using Word and Excel.

Languages

Inglés
Medio
See Full Skillset on CazVid
Octubre 2024 - Presente
Agente de Call Center
BTO Contact Center
Brindar apoyo en relación al envío de paquetes, gestionar reclamos y pérdidas de los mismos.
Enero 2022 - Presente
Agente de Call Center
BTO Contact Center
Se contestan llamadas y se verifican y responden correos con el fin de brindar una solución a problemas.
Mayo 2020 - Julio 2020
Promotora
Ronied Lencería Colombiana
Atención al cliente y venta de lencería.
Enero 2018 - Mayo 2019
Asiste
Persona Privada
Ayuda en el manejo de archivos, agendar y asistir en reuniones y citas de trabajo, estar al tanto de clientes y contestar teléfonos.
Mayo 2017 - Junio 2017
Marketing
Sun Hotel
Venta y promoción de tiempos compartidos.
Diciembre 2016 - Abril 2017
Agente de Telemarketing
Sun Hotel
Julio 2014 - Agosto 2014
Asistente de Actualización de Datos
Ministerio de Cultura y Turismo
Actualización de datos de hoteles, agencias de viajes y guías de turismo y verificación de estadística de los establecimientos.
Junio 2013 - Noviembre 2013
Asistente de Logística y Marketing
Fundación Codespa
Realizar la difusión de diferentes eventos a través de redes sociales y medios de comunicación, apoyo en ferias y eventos.
View Complete Work History
🎓
Jet Airways
Tripulante de Cabina de Pasajeros
Completed Marzo 2024
🎓
Universidad Privada Franz Tamayo (UNIFRANZ)
Administración de Hotelería y Turismo
Completed Diciembre 2015
🎓
Colegio Particular San Francisco de la T.O.
Bachiller en Humanidades
Completed Noviembre 2008
🎓
Colegio Particular San Francisco de la T.O.
Bachiller en Humanidades
Completed Noviembre 2008
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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