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Customer Service & Logistics Coordinator with 5+ years of operational expertise
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Competencies
Processed invoices and recorded payments accurately, resolving billing discrepancies in customer service roles.
Coordinated shipment schedules and selected transport modes to enhance logistical efficiency.
Utilized active listening and clear communication to manage customer inquiries and coordinate logistics.
Prepared and reviewed customs documentation including Bills of Lading, Commercial Invoices, and Certificates of Origin.
Resolved billing discrepancies and handled shipment issues through active problem-solving skills.
Education
Languages
Summary
Dedicated professional with over 5 years in customer service and logistics. Skilled in invoicing, shipment planning, and documentation processes, with a strong focus on accuracy and efficiency.
Key Achievements
- Managed billing processes at Majorel, ensuring accurate invoice generation and discrepancy resolution.
- Coordinated shipments and optimized routes at Lean Solutions Group, improving delivery efficiency.
- Handled diverse tasks including invoice processing, payment matching, and customs documentation, demonstrating skill versatility.
Experience
Customer Service
Invoicing and Billing, Generating Invoices, Issuing accurate bills to customers via email, Recording Payments, Matching checks, wire transfers, or credit card payments to the correct customer account, Process invoices in the system, Identification and resolution of billing discrepancies
Logistics Coordinator
Shipment Planning and Scheduling, Route Optimization: Selecting the most efficient transport modes, Booking Shipments: Coordinating with freight forwarders or trucking companies to schedule pickups and deliveries, Documentation and Compliance, Customs Documentation: Preparing and reviewing Bills of...