Experienced in providing customer and medical support, performing quality audits, and training teams. Skilled in technical tools including MS Office, SQL, Jira, and Azure DevOps, with a focus on improving service quality and efficiency.
Delivered support via multiple channels, addressing client needs and resolving issues efficiently.
Audited calls and evaluated performance to improve service quality and training effectiveness.
Utilized tools like Microsoft Office, SQL, Jira, and Azure DevOps in daily tasks and reporting.
Supported medical patients, managed enrollments, disputes, and maintained documentation at Humana.
Startek
Customer Services Via phone calls, Provide assistance through Chat and Email
Teleperformance
Promote to quality assurance, Audit and evaluate calls, Provide an honest score, Create presentations, Train and create feedback for customer service agents
Humana
Provide Customer service to medical patients, Enroll Members into new programs, Dispute Claims and educate providers, Keep in track transportation and pharmacy documentation
sciences and humanities
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Created training materials and presentations to enhance team performance and onboarding.
