Experienced in customer relations, sales, and logistics across telecom, hospitality, and retail sectors. Proven track record in achieving KPIs, ensuring compliance, and delivering guest satisfaction. Skilled in communication, negotiation, and record management.
Provided comprehensive support in call centers, ensuring customer satisfaction and problem resolution.
Led negotiations, client onboarding, and account growth, consistently achieving or exceeding sales targets.
Utilized verbal and written communication to resolve complex customer issues and coordinate team efforts.
Coordinated daily logistics, inventory control, and safety compliance in maritime and hospitality environments.
Alorica- Verizon
Managed postpaid sales, activations, and customer retention processes, ensuring full compliance with Verizon policies., Conducted credit evaluations and post-payment processing to mitigate financial risk and protect company revenue., Served as primary liaison between Fraud, Technical Support,...
Norwegian Cruise Line Holdings
Ensured strict compliance with safety regulations and operational procedures across recreation venues., Delivered high-quality guest experiences for international clientele, consistently exceeding service expectations., Coordinated daily logistics for up to 7 concurrent events, managing schedules,...
PepsiCo
Led negotiations with key accounts, securing pricing agreements, promotional calendars, and optimal product placement., Increased client portfolio by 10% through strategic prospecting and onboarding of high-potential accounts., Exceeded assigned volume and revenue KPIs, maintaining accountability...
Bachelor’s Degree
Maintained accurate CRM records and documentation integrity for auditing, compliance, and process efficiency.