This is my profileContact via CazVidAlejandro
Customer Service & Sales Specialist with 7+ years in Telecom and Retail
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Competencies
Provided comprehensive support in call centers, ensuring customer satisfaction and problem resolution.
Led negotiations, client onboarding, and account growth, consistently achieving or exceeding sales targets.
Utilized verbal and written communication to resolve complex customer issues and coordinate team efforts.
Coordinated daily logistics, inventory control, and safety compliance in maritime and hospitality environments.
Maintained accurate CRM records and documentation integrity for auditing, compliance, and process efficiency.
Education
Languages
Summary
Experienced in customer relations, sales, and logistics across telecom, hospitality, and retail sectors. Proven track record in achieving KPIs, ensuring compliance, and delivering guest satisfaction. Skilled in communication, negotiation, and record management.
Key Achievements
- Managed postpaid sales and customer retention at Verizon, ensuring compliance and reducing resolution times.
- Consistently exceeded KPIs in sales and revenue targets at PepsiCo through strategic account management.
- Delivered high-quality guest experiences on cruise ships while coordinating logistics and maintaining safety protocols.
Experience
Sales and Customer Relations Rep
Managed postpaid sales, activations, and customer retention processes, ensuring full compliance with Verizon policies., Conducted credit evaluations and post-payment processing to mitigate financial risk and protect company revenue., Served as primary liaison between Fraud, Technical Support,...
Recreation Specialist
Ensured strict compliance with safety regulations and operational procedures across recreation venues., Delivered high-quality guest experiences for international clientele, consistently exceeding service expectations., Coordinated daily logistics for up to 7 concurrent events, managing schedules,...
Sales Executive
Led negotiations with key accounts, securing pricing agreements, promotional calendars, and optimal product placement., Increased client portfolio by 10% through strategic prospecting and onboarding of high-potential accounts., Exceeded assigned volume and revenue KPIs, maintaining accountability...