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Case Manager with 3+ years in customer service and client support
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Competencies
Handled inquiries, complaints, and conflict resolution using various communication channels.
Managed client information and service bookings, ensuring data accuracy and process efficiency.
Prepared reports and followed up on bookings at Europ Assistance, and compiled articles as part of journalistic tasks.
Proficient in Microsoft Office Suite, email/chat handling, and deadline management.
Education
Languages
Summary
Experienced in managing customer interactions, data entry, and communication, with a background in journalism. Skilled in handling inquiries, conflict resolution, and reporting. Adaptable and detail-oriented, seeking to leverage diverse skill set in a customer-centric role.
Key Achievements
- Managed 80-100 calls per shift, ensuring timely and effective customer support at Europ Assistance.
- Handled client data entry and booking using CRM, improving data accuracy and service efficiency.
- Supported community journalism by shadowing senior staff and contributing articles for Caxton Newspaper.
Experience
Case Manager
Answering and logging 80-100 calls per shift, Managing client information and booking a service onto CRM system, Dispatching internal and external service providers, Reporting writing and following up on the booking
Journalism intern
Shadow Senior Journalist and Research community stories, Compile Articles for the newspaper