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Restaurant Manager with 10+ years of operational and administrative expertise
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Competencies
Managed inventory processes and supplier coordination to maintain quality standards while controlling costs.
Provided customer support across multiple roles, resolving issues efficiently and ensuring high customer satisfaction.
Led sales efforts in call center, retail, and restaurant settings, monitoring performance metrics and optimizing processes.
Directed administrative tasks including inventory, supplier relations, and operational oversight.
Supervised daily operations, in-store activations, and production workflows to ensure efficiency and quality.
Education
Languages
Summary
Versatile professional specializing in restaurant management, customer service, and operational administration. Skilled in inventory control, supplier negotiation, and team coordination with over a decade of diverse experience across hospitality and sales sectors.
Key Achievements
- Managed comprehensive restaurant operations, including inventory, supplier deals, and customer experience enhancements.
- Reduced operational costs through effective negotiation and process supervision at Los Bernardinos.
- Ensured smooth customer service and internal process optimization across diverse roles in hospitality, sales, and administrative functions.
Experience
RESTAURANT MANAGER, ADMINISTRATOR
Comprehensive administrative management of the restaurant, including inventory control and supplier coordination to ensure quality and operational efficiency., Negotiation of supplies and reduction of operating costs., Supervision of processes and in-store activations to enhance customer experience.
SALES AGENT
Daily management of customer service operations, ensuring compliance with targets and service level agreements (SLAs)., Coordination with service providers and technical support teams to ensure operational continuity., Monitoring performance metrics and analyzing data to optimize internal processes.
CALL CENTER AGENT
Provided customer support, managed sales, and followed up on client requests., Resolved issues efficiently in high-demand situations.
GENERAL ASSISTANT
Support in daily operations and administrative tasks., Basic inventory coordination and material organization., Assistance in customer service and general team support.
GENERAL STAFF
Provided customer service and supported both wholesale and retail sales., Organized and maintained the store, ensuring an optimal environment for daily operations.
GENERAL STAFF
Managed production processes and provided direct customer service in a high-turnover environment., Maintained work areas and supported daily operational activities.