Dedicated logistics specialist with nearly four years of experience in managing freight, vehicle movement, and customer service operations. Skilled in dispatch software, client relations, and handling logistical challenges in dynamic environments. Passionate about helping businesses succeed through...
Experienced in managing shipment logistics, freight movement, and dispatch operations across multiple software systems.
Proficient in handling client interactions, CRM record maintenance, and resolving escalations to ensure customer satisfaction.
Skilled in maintaining strong client relationships and coordinating with teams and clients to meet delivery goals.
Experience analyzing market trends and supporting strategic decision-making through report preparation.
Monarch Transport Group
Managed daily customer service operations, Supervised representatives, Coordinated with dispatch and carriers, Resolved escalations, Improved service KPIs
Venkor Logistics
Coordinated shipments between shippers and warehouses, Ensured on-time deliveries, Maintained strong client relationships
Jump Contact Center
Handled inbound/outbound calls, Scheduled appointments, Maintained CRM records, Consistently met performance targets
JP Morgan Chase & Co.
Analyzed market trends, Prepared reports supporting strategic business decisions
Bachelor’s Degree
Marketing Specialist
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Bank of America
Exceeded sales targets, Assisted clients with loans and financial services
