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Hugo
Logistics Specialist with 4 years of experience in transportation and freight management
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Competencies
Experienced in managing shipment logistics, freight movement, and dispatch operations across multiple software systems.
Proficient in handling client interactions, CRM record maintenance, and resolving escalations to ensure customer satisfaction.
Skilled in maintaining strong client relationships and coordinating with teams and clients to meet delivery goals.
Experience analyzing market trends and supporting strategic decision-making through report preparation.
Education
Languages
Summary
Dedicated logistics specialist with nearly four years of experience in managing freight, vehicle movement, and customer service operations. Skilled in dispatch software, client relations, and handling logistical challenges in dynamic environments. Passionate about helping businesses succeed through...
Key Achievements
- Managed daily customer service operations, supervised staff, and improved service KPIs at Monarch Transport Group.
- Coordinated shipments and maintained client relationships to ensure on-time deliveries at Venkor Logistics.
- Handled complex dispatch tasks, managing multiple vehicle orders efficiently despite tight deadlines.
Experience
Customer Service Manager
Managed daily customer service operations, Supervised representatives, Coordinated with dispatch and carriers, Resolved escalations, Improved service KPIs
Account Manager
Coordinated shipments between shippers and warehouses, Ensured on-time deliveries, Maintained strong client relationships
Customer Service Representative / Appointment Setter
Handled inbound/outbound calls, Scheduled appointments, Maintained CRM records, Consistently met performance targets
Business Analyst
Analyzed market trends, Prepared reports supporting strategic business decisions
Branch Executive
Exceeded sales targets, Assisted clients with loans and financial services