Cecilia - Legal Support and Administrative Professional with 5+ years of diverse experience

Asunción, Asunción, Paraguayen

Supported human rights reporting and media contact establishment at Amnesty International Paraguay.

Automated internal banking processes through macro development, reducing manual work for ITAU Paraguay Bank.

Published on CazVid

Summary

Experienced in administrative management, process automation, client relations, and supporting legal and human rights activities across diverse environments.

Key Achievements

Managed legal documents, client communication, and payment processes at a law firm, ensuring operational efficiency.

Skills

Internal Process AutomationIntermediate

Developed macros and tools to automate banking and administrative workflows, improving efficiency.

Client and Customer ServiceIntermediate

Handled customer complaints, inquiries, and payments across banking, legal, and humanitarian settings.

Legal and Administrative SupportIntermediate

Managed legal document preparation, client follow-ups, and appointment scheduling for a law firm.

Communication & Media CoordinationBeginner

Mapped news reports, maintained news updates, and established contacts with journalists in Paraguay.

Experience

Intern

AMNESTY INTERNATIONAL PARAGUAY

Jul. 2013 - Oct. 2013

Mapping of news regarding Human Rights violations in Paraguay., Update news on Amnesty International's web page., Attempt to establish contact with foreign journalists interested in writing news on situations of Human Rights violence in Paraguay.

Commercial Agent / Administrative Assistant / Operational Assistant

ITAU PARAGUAY BANK

Oct. 2013 - Nov. 2021

Attention to customer complaints., Processing credit applications., Submitting specific customer inquiries or requests to the corresponding departments., Management of authorizations to process transfers abroad., Generation of reports and preparation of institutional communications., General agency support concerning systemic problems., Handling of the cash system to provide support to cashiers., Development of projects and/or implementations to automate internal processes., Creation of tools or macros to automate tasks and reduce hourly workloads to perform such tasks.

Administrative Assistant of a Law Firm

VIRTUAL LATINOS (BLOOMINARI LLC)

Apr. 2022 - Current

Control, organization, and linking of emails to the firm's system (Merus, LollyLaw)., Online client payment processing., Scheduling meetings in Google Calendar via Meet and/or zoom., Immigration case follow-up calls., Follow-up on pending payments., Preparing, organizing, and sending legal documents to be signed by clients., Appointment reminders and scheduling via email and/or phone calls. (Ringcentral)., Daily recording and organization of payments made by clients.