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Customer Service Specialist with 5+ years in client support
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Competencies
Delivered tailored customer support and issue resolution in call center environments.
Engaged effectively with customers through spoken and written communication.
Identified customer issues and provided timely solutions to improve experience.
Worked collaboratively with team members to meet performance goals.
Adjusted to different customer needs and evolving work environments.
Education
Languages
Summary
Experienced customer service specialist with a demonstrated history of resolving inquiries and supporting clients effectively.
Key Achievements
- Handled customer interactions efficiently at Startek Inc. and Teleperformance
- Resolved diverse customer issues, enhancing client satisfaction
- Provided personalized support and product guidance to clients
Experience
Engagement Specialist I
Handled calls, Resolved issues, Answered questions to facilitate customer experience
Customer Service Representative
Provide expert and personalized customer support, Help clients choose products suited to their needs, Resolve inquiries and efficiently manage returns