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César González's avatar
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César González

Panamá, Panamá, Panama

Customer Service & Operations Specialist with 10+ years in Banking and Retail

  • Led the organization and logistics for multiple branch openings in the banking sector.
  • Managed cash shipments, ATM replenishments, and large withdrawal transactions at HSBC Bank.
  • Handled diverse bank services including international transfers, check processing, and remittances at Banistmo.
Customer Service
Expert
Provided high-quality customer service across multiple roles in banking and contact centers, emphasizing negotiation and satisfaction.
Operations Management
Advanced
Organized and executed branch openings and logistics in banking environments, ensuring smooth setup and operations.
Cash Handling & Banking Operations
Advanced
Handled cash transactions, ATM replenishments, and large withdrawals, maintaining accuracy and security.
GIS & Cartographic Editing
Intermediate
Performed duties of GIS Technician, focusing on map editing, revision, and correction tasks.
Sales & Collections
Intermediate
Sold mass consumption goods, attended credit customers, and managed collections in a retail environment.

Languages

English
Nivel avanzado
See Full Skillset on CazVid
TECH SUPPORT AGENT
BEST BUY GEEK SQUAD
CUSTOMER SERVICE AGENT
ONQ CONTACT CENTER
CUSTOMER CARE AGENT
SITEL: CAPITAL ONE BANK
CUSTOMER CARE AGENT
SITEL: CAPITAL ONE BANK AUTO FINANCE
SALESPERSON
COMERCIALES ORTEGA, S.A
selling mass consumption goods, attending to credit customers, in charge of collections in the assigned area
OPERATIONS OFFICER
CREDICORP BANK
organization and logistics for the public opening of a new branch
OPERATIONS OFFICER
BANCO UNIVERSAL
organization and logistics of the branch opening to the public
HEAD CASHIER
HSBC BANK
Shipping and receiving cash shipments, replenishing 4 ATMs, handling deposits, cashing checks, processing large withdrawals
OPERATIONS CLERK
BANISTMO
Processing Local and International Transfers, handling Manager's Checks and Certified Checks, International Money Orders, Capturing Credit Card Remittances, Providing guidance to individuals requesting bank services, Delivering account statements, manager's checks, refund checks
FIELD ASSISTANT
CONSORCIO EPTISA, NOVOTECNI, STEREOCARTO COENS
performing the duties of GIS Technician (Geographic Information System) specializing in the editing, revision, and correction of cartographic maps
CASHIER
BANCO NACIONAL DE PANAMÁ
View Complete Work History
🎓
UNIVERSIDAD DE AUTÓNOMA DE CHIRIQUÍ
THIRD-YEAR LAW STUDENT
🎓
INSTITUTO PROFESIONAL Y TÉCNICO MARCOS ALARCON
HIGH SCHOOL DIPLOMA IN COMMERCE
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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