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Cesar Junior Valdez Sanchez

Santo Domingo, Nacional, Dominican Republic

Technical Support Specialist with 5+ years in Telecom & IT

  • Provided technical support for major U.S. telecommunications companies AT&T and T-Mobile.
  • Maintained and installed company computer networks, hardware, and software at VPM Electromecánica.
  • Generated detailed reports on billing issues and service plans for multiple clients.
Technical Support
Advanced
Applied technical troubleshooting skills across telecommunications and hardware systems.
Network & Hardware Maintenance
Intermediate
Maintained and installed computer networks, hardware, and software environments.
Customer Service & Communication
Advanced
Provided technical solutions and support communication for diverse customer needs.
Report Generation & Documentation
Intermediate
Produced reports on billing issues, service plans, and technical support activities.
Technical Tools & Software
Advanced
Proficient in Google Productivity Tools, Office Suite, and Design tools like Photoshop and Canva.

Languages

English
B2/C1
See Full Skillset on CazVid
2008 - Presente
GENERAL TECH SUPPORT
VPM ELECTROMECANICA
Maintenance of the company's computer networks, Software installation and maintenance, Hardware installation and maintenance
2014 - 2015
Customer Service / Technical Support Specialist
Alorica
Technical support for the U.S. telecommunications company AT&T, Providing technical solutions to customers with their devices (cell phones, tablets, and others), Generating reports on billing issues, plans, and services
2021 - 2022
Customer Service / Technical Support Specialist
Continuum Santo Domingo
Technical support for the U.S. telecommunications company T-Mobile, Providing technical solutions to customers with their devices (cell phones, tablets, etc.), Generating reports on billing issues, plans, and services
2023 - 2024
Customer Service
TransPerfect Dominicana
Provide information about insurance claims to providers, Generate reports on billing issues related to them
View Complete Work History
🎓
Juan Bautista Cambiazo School
🎓
Colegio Ebenezer Evangelical School
🎓
University
Bachelor's Degree
Completed 2007
🎓
Centro Nacional de Tecnología Universal (CENTU)
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
🎓
Centro Nacional de Tecnologia Universal (CENTU)
Technical Support
🎓
Talendig
FULL STACK WEB DEVELOPER
Completed 2023
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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