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Technical Support Specialist with 5+ years in Telecom & IT
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Competencies
Applied technical troubleshooting skills across telecommunications and hardware systems.
Maintained and installed computer networks, hardware, and software environments.
Provided technical solutions and support communication for diverse customer needs.
Produced reports on billing issues, service plans, and technical support activities.
Proficient in Google Productivity Tools, Office Suite, and Design tools like Photoshop and Canva.
Education
Languages
Summary
Experienced in telecommunications, IT support, and technical troubleshooting with a strong background in network and hardware maintenance.
Key Achievements
- Provided technical support for major U.S. telecommunications companies AT&T and T-Mobile.
- Maintained and installed company computer networks, hardware, and software at VPM Electromecánica.
- Generated detailed reports on billing issues and service plans for multiple clients.
Experience
GENERAL TECH SUPPORT
Maintenance of the company's computer networks, Software installation and maintenance, Hardware installation and maintenance
Customer Service / Technical Support Specialist
Technical support for the U.S. telecommunications company AT&T, Providing technical solutions to customers with their devices (cell phones, tablets, and others), Generating reports on billing issues, plans, and services
Customer Service / Technical Support Specialist
Technical support for the U.S. telecommunications company T-Mobile, Providing technical solutions to customers with their devices (cell phones, tablets, etc.), Generating reports on billing issues, plans, and services
Customer Service
Provide information about insurance claims to providers, Generate reports on billing issues related to them