Christian - Data Analyst with 5 years of experience in finance and healthcare

Applied statistical techniques to interpret complex datasets and support business insights.

Designed and optimized SQL queries for data extraction and reporting in various projects.

Created dashboards and visual reports to communicate findings to stakeholders using tools like Tableau.

Utilized advanced Excel functions for data manipulation, analysis, and reporting.

Explaining charges on statements, Requesting disputes for fraudulent transactions, Offering and selling preapproved credit cards, Support for online banking and mobile app

Reaching out prospects and engage for real estate sales, Following up with prospects to schedule appointments, Informing benefits taking advantage of their equity, Discussing with potential properties sellers

Frontline representative for multi-queue skills, Providing troubleshooting to customer’s equipment, Using remote access through virtual platforms to guide and troubleshoot tech issues, Resolving and explaining billing inquiries on statements, Performing sales and activations of wireless lines and internet services, Educating customers on product benefits

Order management and sales for members, Basic troubleshooting on computing devices, appliances and, its installations, Scheduling installations appointments, deliveries and repair orders, Coordinating field teams such as Installs Inc, Coordinating and ensuring internal processes, Providing feedback to agent, Analyzing unexpected behaviors through root-cause methodologies, Delivering daily reports and meeting presentations, Implementing action plans to follow up agents’ improvement