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Data Analyst with 5 years of experience in finance and healthcare
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Competencies
Applied statistical techniques to interpret complex datasets and support business insights.
Designed and optimized SQL queries for data extraction and reporting in various projects.
Created dashboards and visual reports to communicate findings to stakeholders using tools like Tableau.
Utilized advanced Excel functions for data manipulation, analysis, and reporting.
Education
Summary
A dedicated data analyst with extensive experience in financial and healthcare sectors, skilled in data reporting, visualization, and database management.
Key Achievements
- Developed and maintained data reporting dashboards which improved decision-making efficiency.
- Led data collection and analysis efforts for multiple projects, supporting strategic initiatives.
- Progressed from Junior Analyst to Senior Data Analyst, demonstrating capability growth and expanded responsibilities.
Experience
Customer Service Representative
Explaining charges on statements, Requesting disputes for fraudulent transactions, Offering and selling preapproved credit cards, Support for online banking and mobile app
Sales Consultant and Appointment Setter
Reaching out prospects and engage for real estate sales, Following up with prospects to schedule appointments, Informing benefits taking advantage of their equity, Discussing with potential properties sellers
Customer Service Specialist for Verizon
Frontline representative for multi-queue skills, Providing troubleshooting to customer’s equipment, Using remote access through virtual platforms to guide and troubleshoot tech issues, Resolving and explaining billing inquiries on statements, Performing sales and activations of wireless lines and internet services, Educating customers on product benefits
Technical Support Representative / Coach for Best Buy
Order management and sales for members, Basic troubleshooting on computing devices, appliances and, its installations, Scheduling installations appointments, deliveries and repair orders, Coordinating field teams such as Installs Inc, Coordinating and ensuring internal processes, Providing feedback to agent, Analyzing unexpected behaviors through root-cause methodologies, Delivering daily reports and meeting presentations, Implementing action plans to follow up agents’ improvement
Customer Service Representative for Sears
Fulfilling tracking orders for Sears associates, Setting in home appointments., Providing technical support by guiding with basic troubleshooting
Sales Representative for Xfinity
Performing outbound calls for sales to upgrade mobile, TV and internet services., Guiding and informing customers about products and service benefits.