Experienced project management professional specializing in IT and software development, with a track record of delivering complex projects successfully.
Led project planning, execution, and delivery for multiple software development initiatives.
Applied Scrum and Kanban frameworks to optimize team productivity and project adaptability.
Managed client communications and expectations to ensure project alignment and satisfaction.
Supervised, mentored, and coordinated cross-disciplinary teams to achieve project goals.
EVERISE
Handled shipment inquiries for a major courier service, ensuring issue resolution and client satisfaction., Audited service interactions to support quality standards and agent performance.
24-7 INTOUCH CX
Provided technical support and billing assistance for a website building platform, maintaining strong first-contact resolution rates for setup and service inquiries., Promoted digital services and contributed to consistent revenue growth.
TELUS
Delivered telecom, security, and health solutions for a major Canadian telecommunications provider, consistently exceeding sales targets., Built strong client relationships through follow-ups and personalized service.
Resolved escalated cases for an online grocery platform under tight timelines., Worked with internal teams to improve workflows and customer retention.
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