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Christopher
Customer Service Representative / Quality Assurance Analyst
Contato
Competências
Led project planning, execution, and delivery for multiple software development initiatives.
Applied Scrum and Kanban frameworks to optimize team productivity and project adaptability.
Managed client communications and expectations to ensure project alignment and satisfaction.
Supervised, mentored, and coordinated cross-disciplinary teams to achieve project goals.
Resumo
Experienced project management professional specializing in IT and software development, with a track record of delivering complex projects successfully.
Principais conquistas
- Led cross-functional teams to successfully deliver over 15 projects on time and within budget.
- Streamlined project workflows resulting in a 20% reduction in delivery time.
- Managed client relationships and negotiated contracts, increasing customer satisfaction scores.
Experiência
Customer Service Representative / Quality Assurance Analyst
Handled shipment inquiries for a major courier service, ensuring issue resolution and client satisfaction., Audited service interactions to support quality standards and agent performance.
Technical Support / Billing & Sales Specialist
Provided technical support and billing assistance for a website building platform, maintaining strong first-contact resolution rates for setup and service inquiries., Promoted digital services and contributed to consistent revenue growth.
Sales Representative
Delivered telecom, security, and health solutions for a major Canadian telecommunications provider, consistently exceeding sales targets., Built strong client relationships through follow-ups and personalized service.
Tier 3 Customer Service Specialist
Resolved escalated cases for an online grocery platform under tight timelines., Worked with internal teams to improve workflows and customer retention.