Ckristian - Support Technician at MERCANET SAS with expertise in network monitoring and data management

Bogotá D.C.en

Provided technical support for computer systems, ensuring smooth daily operations

Monitored and analyzed data networks to optimize performance and troubleshoot issues

Published on CazVid

Summary

Detail-oriented support technician with hands-on experience in network monitoring, data analysis, and customer support. Adept at troubleshooting hardware and software issues to ensure optimal system performance.

Key Achievements

Managed customer inquiries and issues through OTRS, enhancing service response efficiency

Skills

Network MonitoringIntermediate

Skilled in monitoring and analyzing data networks to ensure operational efficiency.

Technical SupportIntermediate

Experienced in providing troubleshooting and support for computer hardware and software.

Data AnalysisBeginner

Basic proficiency in analyzing network data to identify issues and optimize performance.

Customer Service ManagementBeginner

Familiar with handling customer inquiries and managing service requests through OTRS.

Experience

Técnico Soporte Nivel I

MERCANET SAS

2016 - 2017

Digitación. Monitoreo y análisis de las redes de datos. Soporte técnico en los computadores. Manejo de PQRS por medio del aplicativo OTRS

Education

Sena - Centro de Electricidad, Electrónica y Telecomunicaciones

Gestión de Redes de Datos

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