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Ckristian

IT Support Technician at MERCANET SAS

Contacto

Bogotá D.C.

Disponible en CazVid

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Competencias

Network MonitoringIntermediate

Skilled in monitoring and analyzing data networks to maintain performance and security.

Technical SupportIntermediate

Experienced in troubleshooting hardware and software issues to ensure seamless user operations.

Data ManagementBeginner

Knowledgeable in handling PQRS processes and using OTRS for customer service management.

Networking FundamentalsIntermediate

Solid understanding of data network concepts gained through formal education in data networks management.

Educacion

Gestión de Redes de Datos

Sena - Centro de Electricidad, Electrónica y Telecomunicaciones

Resumen

Dedicated IT support technician with experience in data network analysis, technical troubleshooting, and process management. Holds a formal education in Data Networks and committed to enhancing IT operations.

Logros Clave

Performed network monitoring and analysis to ensure optimal data flow
Provided technical support for computer systems, enhancing user productivity
Managed PQRS processes effectively through OTRS application

Experiencia

Técnico Soporte Nivel I

MERCANET SAS

2016 - 2017

Digitación. Monitoreo y análisis de las redes de datos. Soporte técnico en los computadores. Manejo de PQRS por medio del aplicativo OTRS

Habilidades

Network MonitoringTechnical SupportData ManagementNetworking Fundamentals

Publicado en CazVid - 4 ago 2026

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