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Administrative and Customer Service Professional with 3+ years of diverse experience
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Competencies
Effectively liaised with clients, medical centers, and team members through email, calls, and face-to-face interactions.
Handled bilingual customer inquiries and support, ensuring a high level of customer satisfaction.
Provided administrative assistance through email correspondence, call management, and learning operational procedures.
Utilized tools such as Excel, Google Ads, Adobe Photoshop/Illustrator, and Canva to support marketing and organizational tasks.
Addressed client concerns and operational challenges through effective communication and resource management.
Education
Languages
Summary
Dedicated professional with over 3 years of experience in administrative roles, bilingual customer service, sales, and medical insurance support. Skilled in communication, problem-solving, and technical tools to enhance operational efficiency and client satisfaction.
Key Achievements
- Provided administrative support at Universidad Nacional del Callao, handling emails and calls to streamline operations.
- Delivered bilingual customer service and sales at Teleperformance Peru, managing inbound and outbound calls effectively.
- Coordinated with medical centers and insurers as a Medical Ensurance agent, ensuring clear communication and compliance.
Experience
Administrative assistant
answering emails, making calls for administrative purposes, learning about my area
Bilingual sales and customer service agent
customer service in English, sales via telephone Inbound and Outbound
Bilingual Medical Ensurance agent
made calls and spoke with medical centers on behalf of health insurers