Cynthia - Operations and Compliance Specialist with 10+ years in service and hospitality

Utilized CRM systems like JobNimbus, Simpli, and others to manage client data, service requests, and documentation.

Coordinate inspection schedules, daily routes, staff workflows, and operational processes across multiple roles.

Oversaw contract compliance, internal policies, and legal adherence in a senior operational role.

Acted as liaison between clients, homeowners, technicians, and internal teams to ensure service quality and communication.

Manage inbound service requests related to water damage, mold concerns, and property restoration., Coordinate inspection schedules and daily routes with field technicians and supervisors., Maintain accurate documentation, follow-ups, and case notes using CRM systems including JobNimbus and Simpli.,...

Served as Compliance Officer and senior operations lead, reporting directly to ownership., Oversaw contract compliance, internal policies, commission structures, and operational procedures., Managed client accounts, collections, billing oversight, payroll, inventory, and budgeting., Acted as the...

Managed collections portfolios and negotiated payment arrangements., Supported renewals and met recovery and performance targets., Updated client records and supported billing processes in CRM systems.