This is my profileContact via CazVidDalia
Customer Service Teleoperator with call handling experience in retail support
Contact
Apopa, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer ServiceIntermediate
Responded to customer inquiries and resolved issues related to delivery and product quality.
Communication SkillsIntermediate
Effectively communicated with customers over phone to address concerns and provide solutions.
Issue ResolutionIntermediate
Identified customer issues and provided appropriate assistance to resolve complaints.
Product KnowledgeBeginner
Gained familiarity with products and common customer concerns related to delivery and spoilage.
Education
Diploma of Bachiller General
Colegio Luz de Israel
Completed 2021
Languages
EnglishBilingual Oral Level. Intermediate Written Level.
Summary
Dedicated teleoperator experienced in handling delivery-related customer concerns for retail clients.
Key Achievements
- Handled customer inquiries and complaints related to damaged or missing goods at Telus
- Managed calls from Walmart's grocery department to address product spoilage issues
- Provided support for complaints about delivery issues and product quality
Experience
Teleoperator in customer service
Telus
Nov 2021 - Dic 2021
I answered calls from Walmart customers when they did not receive their package or received it damaged., I also handled calls from Walmart's grocery department, such as if the eggs or milk were spoiled.
Skills
Customer ServiceCommunication SkillsIssue ResolutionProduct Knowledge
Published on CazVid - Jul 3, 2025