Experienced customer service professional with over 13 years supporting North American clients in diverse industries, including telecommunications, finance, and healthcare. Skilled in interpretation, content writing, and talent acquisition, with proven ability to adapt and deliver effective communication solutions.
Managed customer interactions for telecommunications, financial, and healthcare clients, ensuring high satisfaction.
Utilized bilingual skills to facilitate communication between English-speaking clients and service providers.
Conducted recruitment activities for call centers, including candidate screening and interviewing.
Contributed to SEO content writing, supporting online marketing and engagement strategies.
Held Hippa certification, applying knowledge of healthcare privacy standards in client interactions.