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Daniel
Customer Service & Interpretation Specialist with 13 years in telecom and finance
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Competencies
Managed customer interactions for telecommunications, financial, and healthcare clients, ensuring high satisfaction.
Utilized bilingual skills to facilitate communication between English-speaking clients and service providers.
Conducted recruitment activities for call centers, including candidate screening and interviewing.
Contributed to SEO content writing, supporting online marketing and engagement strategies.
Held Hippa certification, applying knowledge of healthcare privacy standards in client interactions.
Summary
Experienced customer service professional with over 13 years supporting North American clients in diverse industries, including telecommunications, finance, and healthcare. Skilled in interpretation, content writing, and talent acquisition, with proven ability to adapt and deliver effective communication solutions.
Key Achievements
- Provided customer support for American and Canadian clients across multiple industries including medical, financial, and telecommunications.
- Gained solid knowledge and experience in interpretation, SEO content writing, and talent acquisition.
- Worked with well-known companies such as AT&T, Track Phone, and Wells Fargo, demonstrating adaptability and client-oriented service.