Experienced BPO industry professional with over 11 years supporting clients like AT&T, Lufthansa, and Meta. Skilled in customer service, tech support, and content moderation with a proven ability to adapt and deliver quality support.
Provided support and assistance to customers in various BPO roles, ensuring satisfaction.
Resolved technical issues related to client products and services for large corporations.
Monitored and moderated content on social platforms like Facebook and Instagram.
Effectively communicated with clients and team members across different companies and countries.
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Experienced in BPO industry standards, social media platforms, and customer support tools.
