Daniel - Customer Service Specialist with Multilingual Skills in Tech and Hospitality

Bogotá, Bogota D.C., Colombiaen

Supported customers at CashApp with payment issues, ensuring satisfaction.

Handled partner inquiries for Booking.com, maintaining service standards.

Published on CazVid

Summary

Experienced customer service representative with multilingual abilities across tech and hospitality sectors, proficient in communication and support roles.

Key Achievements

Provided email and call support at WEBHELP CONCENTRIX, addressing partner needs.

Skills

Customer SupportIntermediate

Provided assistance to users regarding payment issues and partner inquiries.

Multilingual CommunicationIntermediate

Communicated effectively in Spanish, English, and French in customer and partner interactions.

Technical SkillsBeginner

Utilized MS Office tools and basic programming knowledge to support tasks.

Problem SolvingIntermediate

Addressed inquiries and issues from customers and partners to ensure resolution.

Languages

Spanish(Native)English

Experience

Customer Service Representative

CashApp

Assisted customers with any issues related to their payments.

Customer Service Representative

WEBHELP CONCENTRIX

August 15 - November 15

Assisted partners from Booking.com with everything related to their properties listed on the website., Responded to calls and emails from partners.

Customer Service Representative

IntouchX

February 7 - Mayo 15

Education

Universidad de Santander (UDES)

Associate’s

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