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Customer Service Specialist with Multilingual Skills in Tech and Hospitality
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Competencies
Provided assistance to users regarding payment issues and partner inquiries.
Communicated effectively in Spanish, English, and French in customer and partner interactions.
Utilized MS Office tools and basic programming knowledge to support tasks.
Addressed inquiries and issues from customers and partners to ensure resolution.
Education
Languages
Summary
Experienced customer service representative with multilingual abilities across tech and hospitality sectors, proficient in communication and support roles.
Key Achievements
- Supported customers at CashApp with payment issues, ensuring satisfaction.
- Handled partner inquiries for Booking.com, maintaining service standards.
- Provided email and call support at WEBHELP CONCENTRIX, addressing partner needs.
Experience
Customer Service Representative
Assisted customers with any issues related to their payments.
Customer Service Representative
Assisted partners from Booking.com with everything related to their properties listed on the website., Responded to calls and emails from partners.