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Customer Service & Administrative Support Specialist with 5+ years of bilingual experience
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Competencies
Utilized bilingual skills to handle customer service, sales, and report analysis in diverse roles.
Managed customer cases and escalations, ensuring thorough documentation and resolution.
Supported administrative processes, document control, and report preparation in office environments.
Performed report analysis to support customer service and internal process documentation.
Collaborated with teams to improve service delivery and efficiency in moving and installation projects.
Education
Languages
Summary
Experienced in customer care, administrative processes, report analysis, and project support, with proven ability to adapt in dynamic environments.
Key Achievements
- Served as a bilingual sales agent in billing, escalations, and customer service departments at ContactPoint 360
- Developed functions in administrative process management and report preparation at Colombiana de Cerámicas y Materiales S.A.S
- Performed roles related to moving and installation services at Corovan ensuring project efficiency and customer satisfaction
Experience
Bilingual Customer Care and Escalations Agent
Served as a bilingual sales agent in the billing, escalations, and customer service departments, Provided support in case management, report analysis, and internal process documentation, Collaborated on supervision tasks, appointment scheduling, and performance monitoring
Administrative Assistant (Part-Time)
Developed functions in administrative process management, Document control, Coordination of internal activities, Accounting support, Participated in report preparation
Moving and Installation Services
Performed roles related to moving and installation services, Ensured efficiency and customer satisfaction in every project