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Daniel
Customer Service & Sales Professional with 10 years of call center experience
Video resume
Sales/customer service
I been working mostly on outs bound sales, cross sales and customer service environments.nnOn a regular work say I would help customers withe their questions, disputes,nBilling inquiries and at the end we would make a pitch to try to upgrade ...
Contact
Ciudad de México, Ciudad de México, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided solutions and support to customers regarding questions, disputes, and billing issues.
Sales & UpsellingAdvanced
Conducted cross-sales and service upgrade pitches during customer interactions.
Collections & Fraud HandlingIntermediate
Managed debt collection efforts and identified fraudulent activities as part of call center duties.
Communication SkillsAdvanced
Maintained clear and effective communication with customers to resolve issues and promote services.
Multilingual Customer SupportIntermediate
Assisted Spanish and English-speaking customers, leveraging bilingual skills in a call center environment.
Summary
Experienced call center professional with 10 years of expertise in sales, customer service, collections, and fraud prevention, dedicated to delivering effective customer support and sales growth.
Key Achievements
- Gained extensive experience in sales, customer service, collections, fraud, and retentions over a decade.
- Handled inbound and outbound calls, managing billing inquiries, disputes, and service upgrades.
- Built rapport with customers, contributing to a high volume of customer interactions and issue resolution.
Skills
Customer ServiceSales & UpsellingCollections & Fraud HandlingCommunication SkillsMultilingual Customer Support
Published on CazVid - Jul 2, 2025