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Customer Service Specialist with 5+ years in tech support and client relations
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Competencies
Provided support by actively listening to customer concerns and resolving inquiries efficiently.
Invested in investigating and resolving customer complaints and service issues.
Supported agents and collaborated with team members to maintain efficient operations.
Managed back office tasks to ensure timely customer issue resolution.
Utilized computer literacy and quality assurance practices in day-to-day support functions.
Education
Languages
Summary
Experienced customer service representative with proven skills in issue resolution and team support across tech support and back-office operations.
Key Achievements
- Handled customer inquiries and escalated issues effectively across multiple roles
- Resolved service delivery and tool-related issues using statistical reports
- Managed back office operations to ensure timely resolution of customer issues
Experience
Customer Service Representative
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Investigated and resolved customer inquiries and complaints quickly.
Agent Services Representative
Resolved associate, tool and service delivery issues revealed by statistical reports., Achieved established monthly goals., Provided exceptional support to agents by addressing their inquiries and concerns regarding tools and services.
Back Office Costumer Support
Managed back office operations by ensuring timely resolution of customer inquiries and issues related to service delivery.