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Edwin Daniel Palacios López

San Salvador, San Salvador Department, El Salvador

Support Engineer with 4 years of IT helpdesk experience

  • Supported Commvault backup software and guided users through installation and troubleshooting.
  • Analyzed logs to identify root causes of technical issues affecting end users.
  • Provided remote technical support across Windows, Mac, and Linux operating systems.
End User Tech Support
Advanced
Provided solutions for user issues related to Office 365, VPNs, printers, and networking.
Troubleshooting & Issue Resolution
Advanced
Diagnosed and resolved software and hardware problems in a support environment.
Remote Support & Diagnostics
Intermediate
Utilized remote desktop tools to assist users and troubleshoot issues remotely.
System Analysis & Log Review
Intermediate
Read and analyzed logs to determine root causes of system issues to inform solutions.

Languages

English
85%
See Full Skillset on CazVid
February 2023 - Currently
Support engineer Level 2
Tek Experts
Participate in team meetings to discuss current procedures when helping users., Complete tasks via ticket system (email and calls), Support application called Commvault system, Read and analyze logs to determine root cause of issues., Help users to use Commvault software to run their backups efficiently., Troubleshoot installation and upgrades of Commvault Software.
View Complete Work History
🎓
Escuela Especializada en ingeniería ITCA -FEPADE
Career
Completed 2008 -2010
🎓
Universidad Dr. Andrés Bello
Bachelor
Completed 2013 -2021
See Education & Certifications

Technical support Job

I have around 4 years experience working in IT, providing help to end users troubelshooting issues with O365, VPNs, Printers, Networking , etc

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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