Edwin - Support Engineer with 4 years of IT helpdesk experience
Summary
Experienced technical support specialist with 4 years assisting end users with IT issues across diverse platforms, including Office 365, VPNs, and system troubleshooting.
Video Resume
Key Achievements
- Provided remote technical support across Windows, Mac, and Linux operating systems.
Skills
Provided solutions for user issues related to Office 365, VPNs, printers, and networking.
Diagnosed and resolved software and hardware problems in a support environment.
Utilized remote desktop tools to assist users and troubleshoot issues remotely.
Read and analyzed logs to determine root causes of system issues to inform solutions.
Languages
Experience
Support engineer Level 2
Tek Experts
Participate in team meetings to discuss current procedures when helping users., Complete tasks via ticket system (email and calls), Support application called Commvault system, Read and analyze logs to determine root cause of issues., Help users to use Commvault software to run their backups efficiently., Troubleshoot installation and upgrades of Commvault Software.
Education
Escuela Especializada en ingeniería ITCA -FEPADE
Career
Universidad Dr. Andrés Bello
Bachelor