Daniel - Logistics and Customer Service Specialist with 3 years of experience

Bucaramanga, Santander Department, Colombiaen

Managed over 9,600 shipments through scheduling and monitoring at Lean Solutions Group.

Trained and supported 20+ new hires across multiple onboarding waves.

Published on CazVidVideo interview available

Summary

Experienced in coordinating shipments, managing logistics workflows, and delivering customer support with a focus on efficiency and communication.

Video Resume

Key Achievements

Answered and addressed customer inquiries and complaints for over 1,200 monthly contacts at Amazon Colombia.

Skills

SchedulingAdvanced

Applied scheduling skills to coordinate transportation and freight movements efficiently.

CommunicationAdvanced

Effectively communicated with clients, team members, and delivery drivers across multiple channels.

Problem SolvingIntermediate

Resolved scheduling conflicts, shipment issues, and customer complaints in a timely manner.

Customer SupportAdvanced

Provided direct support to clients and drivers, ensuring satisfaction and efficient operations.

Technical SystemsIntermediate

Utilized Google Apps, Microsoft 365, and TMS for logistics management and communication.

Languages

EnglishSpanish

Experience

Logistics Coordinator

Lean Solutions Group

Sept 2021 - Dec 2024

Organize the transportation of goods, including scheduling +800 monthly shipments via TMS, email, or phone, leading to an organized workflow following U.S. FMCSA regulations., Monitoring the status of shipments, communicating updates to relevant parties, rescheduling missed appointments, and missed...

Customer Service Representative

Amazon Colombia

Oct 2020 - Sept 2021

Answer customer questions +1200 monthly via phone, email, or chat about products, services, or policies., Address customer complaints and concerns, providing solutions, or escalating issues when necessary., Document interactions and transactions in a customer management system for future...