Experienced in guest relations, reservations, and medical translation, Daniela excels in delivering excellent customer service, managing logistics, and facilitating effective communication in multicultural settings.
Delivered high-quality support to guests and clients, ensuring satisfaction and loyalty.
Provided accurate, culturally sensitive translation in healthcare and hospitality contexts.
Effectively managed multiple reservations and client interactions in fast-paced environments.
Ensured smooth booking processes and efficient handling of guest requests and inquiries.
Allied Global-Priceline
Coordinated and booked hotel reservations across the United States, ensuring accuracy in guest details, special requests, and billing information., Delivered excellent customer service by providing lodging recommendations, securing competitive rates, and resolving booking issues.
Conduent-Royal Caribbean
Handled guest relations during the pandemic, assisting clients with cruise reservation cancellations, rebooking future sailings, and processing refunds., Provided clear communication and support during a high-volume, high-stress period while maintaining customer satisfaction and loyalty.
Hope of Life ONG
Provided on-site translation for doctors, nurses, and paramedics during medical brigades and community outreach programs., Ensured accurate and culturally sensitive communication between healthcare professionals and patients, supporting effective treatment and care in underserved communities.
High School Diploma
Clinical Psychology
Paramedic
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