This is my profileContact via CazVidDaniela
Customer Service & Hospitality Specialist with diverse experience in guest relations and medical support
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Competencies
Delivered high-quality support to guests and clients, ensuring satisfaction and loyalty.
Provided accurate, culturally sensitive translation in healthcare and hospitality contexts.
Effectively managed multiple reservations and client interactions in fast-paced environments.
Ensured smooth booking processes and efficient handling of guest requests and inquiries.
Education
Languages
Summary
Experienced in guest relations, reservations, and medical translation, Daniela excels in delivering excellent customer service, managing logistics, and facilitating effective communication in multicultural settings.
Key Achievements
- Coordinated hotel reservations across the U.S., ensuring accuracy and exceptional customer service.
- Managed guest relations during the pandemic, providing clear communication on cancellations and refunds.
- Provided culturally sensitive translation services in medical brigades, improving healthcare communication.
Experience
Sales Representative
Coordinated and booked hotel reservations across the United States, ensuring accuracy in guest details, special requests, and billing information., Delivered excellent customer service by providing lodging recommendations, securing competitive rates, and resolving booking issues.
Handled guest relations during the pandemic, assisting clients with cruise reservation cancellations, rebooking future sailings, and processing refunds., Provided clear communication and support during a high-volume, high-stress period while maintaining customer satisfaction and loyalty.
Volunteer Translator
Provided on-site translation for doctors, nurses, and paramedics during medical brigades and community outreach programs., Ensured accurate and culturally sensitive communication between healthcare professionals and patients, supporting effective treatment and care in underserved communities.