Daniela - Bilingual Client Services Professional with 20+ years of experience

San Miguel de Tucumán, Tucuman, Argentinaen

Developed and maintained detailed client reports, enhancing client communication and satisfaction.

Provided multilingual support, translating documents and correspondence in English, Spanish, French, and Italian.

Published on CazVid

Summary

Experienced in client services, administration, and translation across diverse industries. Skilled in managing high-volume communications and building strong client relationships in English, Spanish, French, and Italian.

Key Achievements

Streamlined call center operations, managing high-volume switchboards and resolving customer issues efficiently.
Coordinated travel, meetings, and administrative tasks, supporting management and team productivity.
Completed professional translation certification, increasing language service capabilities.

Skills

Client Relationship ManagementAdvanced

Skilled in building and maintaining strong client relationships through effective communication and service.

Multilingual CommunicationExpert

Proficient in English, Spanish, French, and Italian, facilitating seamless cross-cultural interactions.

Administrative SupportAdvanced

Experienced in coordinating schedules, managing correspondence, and supporting organizational operations.

Customer Service & Problem SolvingAdvanced

Adept at addressing customer inquiries, resolving complaints, and ensuring satisfaction.

Experience

Bilingual Client Services

Acuity Funds Ltd.

2006 - March 2012

Creating and maintaining client reports, Assist to the clients by providing them information of all our products and the accounts as well., Making outbound calls to follow up all the French inquiries.

Bilingual Receptionist

IBC (Insurance Bureau of Canada)

2004 - Sept 2006

Operate system console, receive and relay incoming calls, Greet and direct clients, Book meeting rooms when required, Assist administration staff with mailing as requested

Recepcionista Bilingüe

Nidera S.A

1999 - 2003

Answered and directed phone calls as necessary, Welcomed the guests as they arrived, Received, sorted and sent Telex and Fax messages, Translated import and export documents from English into Spanish

Call Centre Operator Assistance

S.P.M S.A

1996 - 1999

Answered a busy switchboard with 30 lines, Negotiated solutions for customer complaints, Translated correspondence and Medical Documents (from English into Spanish)