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Sales & Customer Service Specialist with 3+ years in Telecom & Outsourcing
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Competencies
Provided assistance with inquiries, billing, and technical support, ensuring a positive customer experience.
Achieved sales targets through personalized recommendations and product knowledge in a customer-facing role.
Supported sales operations by managing customer data and processing orders accurately.
Communicated effectively in English and Spanish, handling interactions with professionalism and clarity.
Resolved billing disputes and balanced customer satisfaction with collections goals.
Education
Languages
Summary
Dedicated customer service and sales professional experienced in telecom and outsourcing sectors. Skilled in driving sales, resolving issues, and managing customer relationships in English and Spanish.
Key Achievements
- Consistently met sales targets at ASURION while providing personalized product recommendations.
- Handled diverse customer inquiries, billing issues, and technical support with professionalism in multiple roles.
- Managed customer accounts, processed payments, and resolved disputes, balancing service and collection goals.
Experience
Sales representative English line
Provided personalized product recommendations and device protection plans to customers in English., Consistently met sales targets while maintaining excellent customer satisfaction and clear communication.
Customer service English line
Assisted English-speaking customers with inquiries, billing issues, and technical support., Ensured a positive experience by handling each interaction with empathy, professionalism, and attention to detail.
Customer service and Collections advisor English line
Handled customer accounts, processed payments, and resolved billing disputes., Balanced customer service and collections goals by negotiating effectively and maintaining client satisfaction.
Commercial advisor, Back Office Spanish line
Supported sales operations by managing customer data, processing orders, and providing follow-up assistance in Spanish., Focused on accuracy, efficiency, and strong client relationships.