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Daniela
Support & Compliance Manager with 3+ years in Customer Service
Video resume
Idiomas Modernos
Hi. I've worked more than 6 years remotely and have 3 years as a support manager and compliance caller. I'm very organized with my work, specially with Excel and Word and Google sheets. Also, I have experience working with platforms like Freshdesk, Inspectlet, Discord, Zoom, Microsoft Teams, Vonage and others. I have letters of recommendation from my previous jobs.
Contact
Caracas, Distrito Federal, Venezuela
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Provided customer assistance and managed support workflows effectively.
Team ManagementIntermediate
Led a support team, coordinating tasks and ensuring quality service delivery.
Compliance CallingIntermediate
Conducted compliance calls for patients, verifying and documenting information accurately.
Platform ProficiencyAdvanced
Experienced with platforms like Freshdesk, Inspectlet, Discord, Zoom, and Microsoft Teams.
Technical SkillsAdvanced
Expert in using Excel, Word, Google Sheets, and other office productivity tools.
Summary
Experienced support manager with over 3 years leading support teams and conducting compliance calls, skilled in various digital platforms and office tools.
Key Achievements
- Managed support team for over 3 years, demonstrating leadership and organizational skills.
- Conducted compliance calls for patients, ensuring adherence to protocols and regulations.
- Proficient in multiple platforms including Freshdesk, Inspectlet, Discord, Zoom, Microsoft Teams, and Vonage.
Skills
Customer SupportTeam ManagementCompliance CallingPlatform ProficiencyTechnical Skills
Published on CazVid - Jul 3, 2025