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Customer Service and Sales Professional with over 10 years of experience in support, management, and client relations
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Competencies
Skilled in providing technical support and user assistance, ensuring customer satisfaction.
Experienced in credit repair and claims sales, driving client outcomes and revenue growth.
Led large teams in high-pressure environments, optimizing performance and workflow.
Troubleshot hardware and software issues, ensuring minimal downtime and customer satisfaction.
Languages
Summary
Dedicated professional with over a decade of experience in customer support, technical troubleshooting, and sales. Proven track record of leading teams, improving processes, and achieving client goals.
Key Achievements
- Led a 23-person team at Concentrix/Apple, increasing productivity by 25%
- Streamlined appointment scheduling processes for dental patients, improving efficiency
- Consistently helped clients improve credit scores, enabling financial goals achievement
Experience
CUSTOMER SERVICE
Experience in a call center, providing technical support and user assistance
TECHNICAL SUPPORT
Auditing and troubleshooting software and hardware issues in technical support environments.
TEAM LEADER
Led a 23-person team on a software development project, achieving a 25% increase in productivity., Payroll, training, interviews, action plans.
APPOINTMENT SETTER
Experience managing appointment schedules for patients with dental problems.
SALES AGENT
Credit repair, helping people improve their credit to achieve their goals.
SALES AGENT
Credit repair, helping people improve their credit to achieve their goals.
SALES AGENT
Claims helping car accident victims obtain medical care and legal assistance