Dedicated professional with over 5 years in customer support, chat assistance, and English language instruction. Experienced in CRM management, lead generation, and building long-term client relationships across diverse industries and international markets.
Provided chat and email support for international clients, managing inquiries and resolving issues.
Taught conversational English and tailored lessons for professional learners across multiple platforms.
Supported real estate activities through CRM updates, lead follow-up, and appointment coordination.
Built long-term relationships with clients and adapted communication styles to diverse audiences.
Helen J. Gaynor – RE/MAX Realty
Conducted outbound cold calls to generate seller/buyer leads and qualify prospects., Supported a real estate agent with CRM updates, lead follow-up, listing coordination, and appointment scheduling., Managed client communication, email handling, and marketing tasks for property listings.
Ying Yang Export
Provided customer support across chat and email channels for international clients., Assisted with inventory updates, product information, and order-related communication., Handled administrative tasks, organized records, and supported smooth day-to-day operations.
Tutlo
Delivered fast-paced conversational sessions.
Cambly
Completed 3,500+ hours of video-based customer interaction., Adapted communication style for learners from 30+ countries.
TEFL Certification
High School Diploma
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Handled confidential data entry tasks and supported operational workflows for various roles.
Preply
Built long-term client relationships., Delivered lessons tailored to professional adults.
U.S. Census Bureau
Conducted door-to-door communication with accuracy and professionalism., Handled confidential information and data entry under government standards.
